FAQ

  • What floor plans are available?

    We offer a variety of floor plans from studios to 3-bedrooms designed to meet different lifestyle needs. Availability, square footage, and pricing vary. Please contact the leasing office or view our Availability page for current details.

  • Are utilities included in the rent?

    Utilities are not included in rent and vary by apartment home. Please reach out to our leasing team for a detailed breakdown of additional fees such as parking, utilities, storage, and pets. 

  •  What lease terms are available?

    Lease terms may vary based on availability. Please contact the leasing office to learn more about current lease term options.

  • Are there any move-in specials?

    Any current leasing incentives or specials will be listed on our website or provided by our leasing team.

  • Is renter’s insurance required?

    We require property damage liability insurance. All residents qualify for a policy through our partner, Risk Release. Alternatively, you can provide your own policy from a third party 

    company.

  •  What are the application requirements?

    Applicants must meet established rental criteria, which includes income verification, credit screening, rental history, and background checks. Full qualification criteria are available upon request.

  • What fees are due at move-in?

    Move-in costs include an application fee, security deposit, rent, and applicable pet, parking, or storage fees. A full fee schedule is available from the leasing office prior to your move-in.

  • What is the pet policy?

    Our community welcomes up to three pets per apartment home with no breed or weight restrictions. Pet fees apply. Service animals and assistance animals are accommodated in accordance with Fair Housing regulations.

  • Can apartments be customized?

    Modifications to apartment homes must comply with community guidelines. Please contact the leasing office for details regarding décor or approved changes.

  • What amenities are available?

    Community amenities include features such as a 24/7 fitness center, swimming pool, grilling stations, turf deck, fire pits, bar, pool table, Aqua Lounge, Sky Lounge, and more. Visit our Amenities page for a complete list.

  • Are washer and dryer units included?

    Washer and dryers are included in every apartment home for daily convenience.

  •  What parking options are available?

    Parking options include complimentary surface lot spaces or reserved garage spaces for $150 per month. EV accessible spaces are available upon request for $200 per month.

  •  What is located near the community?

    Our community is conveniently located near West Towne Mall, UW Madison, Epic Systems, Exact Sciences, and Marcus Point Cinema. Visit our Neighborhood page for more information.

  • Is public transportation nearby?

    Public transportation is steps away via Madison's Metro Transit. Please contact our team for details about nearby bus stops and schedules.

  • How do I submit a maintenance request?

    Residents may submit maintenance requests through the resident portal. Emergency maintenance services are available 24/7.

  • What security features are available?

    Our community entrances and apartment homes are controlled by a secure electronic fob system.

  •  How can I contact management?

    Our team is available during posted office hours by phone, email, or in person. Visit the Contact Us page for details.

  • What payment methods are accepted?

    Rent payments may be made through the resident portal via debit card, credit card, or e-check.

  •  Is there a grace period for rent payments?

    There is a grace period. Late fees are assessed after 11:59PM on the 5th of each month.

  • How do I schedule a tour?

    Tours may be scheduled online or by contacting the leasing office. We offer in-person, virtual, and self-guided tour options to fit your schedule and preferences.